Privacy Policy

This Privacy Policy explains how Flipau Casino may collect, use, store and protect information about players who visit the website or use its services. We aim to handle personal information fairly, transparently and securely. By using the website, you acknowledge that information may be handled as described below. This policy should be read together with the website’s Terms and Conditions and any other notices provided when information is collected.

Flipau Casino operates under a Curaçao (GC) gaming licence. KYC identity verification and responsible gaming tools are built into the platform to support safe play.

Information we may collect

To provide an online casino service, Flipau Casino may need to collect and handle information connected with a player, an account or a visit to the website. The information collected depends on how the website is used, what services are requested and what checks are required. We seek to collect information that is relevant to these purposes and avoid collecting information that is not reasonably needed.

Account and contact details

This may include a player’s name, date of birth, country or state of residence, username, password, email address, telephone details and other information supplied when an account is created or updated. We may also keep records of player preferences, account settings, requests and communications with customer support.

Identity and verification information

Depending on the service and the checks required, we may request identity documents, proof of age, proof of address, information about source of funds or other documents used for verification. These records can contain sensitive details. They may be reviewed to confirm identity and eligibility, prevent misuse of the service and meet applicable legal and compliance responsibilities.

Payments and transactions

We may handle information about deposits, withdrawals, wagers, wins, losses, account balances, payment methods and related transaction activity. Payment information may be processed by payment service providers. We may receive information needed to confirm or reconcile a payment without necessarily receiving or storing complete payment credentials.

Technical, device and usage information

When a player visits the website, technical information may be collected, such as an internet protocol address, browser type, operating system, device identifiers, language settings, approximate location, pages viewed, access times, referring pages and information about website activity. This information helps us operate, secure and improve the website.

Information from other sources

Where appropriate, information may be received from payment providers, verification services, fraud-prevention services, technology providers or other service partners. We may also receive information when a player contacts us, reports a problem or interacts with messages from us.

How and why information is used

Personal information is used for purposes connected with providing, administering and protecting the website and its services. The purposes may include the following:

Creating, maintaining and managing player accounts.
Processing deposits, withdrawals, wagers and other account transactions.
Confirming a player’s identity, age, location and eligibility to use the service.
Carrying out security, anti-fraud, anti-money-laundering and responsible gambling checks where relevant.
Providing customer support, responding to questions and investigating complaints or technical issues.
Communicating about account activity, service messages, security matters, changes to the website and other important information.
Sending marketing communications where permitted and where a player has provided consent or another lawful basis applies.
Monitoring website performance, fixing errors, developing features and improving the player experience.
Detecting, preventing and investigating unauthorised access, suspicious activity, abuse or other breaches of the website’s rules.
Meeting legal, regulatory, accounting, record-keeping and compliance obligations.
Protecting the rights, property, safety and security of Flipau Casino, its players and relevant service providers.

Information may be combined from different sources when this is reasonably necessary for these purposes. For example, account information may be considered together with transaction records, device information and verification results to protect the service and support appropriate checks. We do not use personal information for purposes that are incompatible with the reason it was collected unless permitted or required by applicable obligations.

Marketing communications

Players may receive promotional or marketing communications where this is allowed and appropriate. These messages may include information about services, features or offers. A player can withdraw consent to marketing at any time by contacting support@flipaucasino.wtf. Marketing messages may also include an unsubscribe option. Withdrawing marketing consent does not affect essential service messages, security notices, transaction communications or other information needed to manage an account.

Cookies, sharing and information security

Cookies and similar technologies

Flipau Casino may use cookies and similar technologies to remember preferences, keep the website functioning, maintain sessions, support security, understand website usage and improve services. Some cookies may be placed by service providers that help with analytics, payments, verification, security or website operation. Cookies can contain information such as a session identifier or preference, rather than directly identifying details.

Players can manage, restrict or delete cookies through their browser settings. Blocking or deleting certain cookies may affect the way the website works, including account access, preferences or other features. Browser settings and available controls vary, so players should review the information provided by their browser or device provider.

When information may be shared

Personal information may be shared with trusted providers that support the operation of the website. These providers may assist with hosting, technology, customer support, identity verification, payment processing, fraud prevention, security, analytics, communications, accounting or legal services. They should only use information for authorised purposes and may be subject to confidentiality and security requirements.

Information may also be disclosed where necessary to comply with a legal or official request, respond to a valid process, investigate suspected wrongdoing, protect a person from harm, enforce the website’s rules or protect the rights and security of the service. If the business or its services change ownership or structure, information may be transferred as part of that change, subject to appropriate protections.

Security and international handling

Reasonable administrative, technical and organisational measures may be used to protect information from unauthorised access, loss, misuse, alteration or disclosure. No website, online account or electronic transmission can be guaranteed to be completely secure, so players should use a strong password, keep login details private and contact support promptly if they suspect unauthorised activity.

Some service providers may handle information in countries outside Australia. Where this occurs, reasonable steps are taken to support the protection and appropriate handling of information. The safeguards available may depend on the provider, the type of information and the location involved.

Your privacy choices and requests

Access, correction and deletion

Players may contact support@flipaucasino.wtf to ask what personal information is held about them, request access to that information, ask for inaccurate or incomplete information to be corrected, or request deletion of their data where deletion is available. A request should include enough information to help us identify the relevant account and understand what is being requested. We may need to confirm the requester’s identity before providing information or making changes.

Deletion may not always be possible. Some records must be kept for a period required by law or may need to be retained to resolve disputes, prevent fraud, protect security, complete transactions, meet compliance duties or establish, exercise or defend legal claims. This means that closing an account does not necessarily result in the immediate deletion of every record. Information that must be retained will be kept only as needed for the relevant purpose and handled in accordance with this policy.

Withdrawing consent

Where processing is based on consent, a player can withdraw that consent by contacting support@flipaucasino.wtf. Withdrawal does not affect processing that took place before consent was withdrawn, and it may not stop processing that is based on another valid reason, such as providing a requested service, preventing fraud or meeting a legal obligation.

Keeping information accurate

Players should keep account details accurate and let us know if important information changes. Accurate information helps with account administration, identity checks, payments, security and customer support. We may contact a player to confirm or update information when reasonably necessary.

Changes to this policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, business practices or applicable requirements. The current version will be made available on the website. Players should review this page periodically. If a change is significant, additional notice may be provided where appropriate. Continued use of the website after an updated policy is published may indicate acknowledgement of the revised terms.

For privacy questions, access requests, correction requests, deletion requests or requests to withdraw marketing consent, contact support@flipaucasino.wtf.